A1: Your order may not have been completed correctly or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your "spam folder". If you do not receive the email, please check your spam folder.
If you have set up domain-specific reception to prevent spam emails, etc., you will not be able to use this website's e-mail services, so please set up domain-specific reception for "@asian-food.site". please. When setting up domain-specific reception, please specify the domain "@asian-food.site".
If you cannot confirm your email even after completing the above settings, please contact us via the inquiry form or by phone.
A2: We do not offer a service that combines multiple orders into one.
A3: Yes, that's possible.
A4: At present, cash payment, credit card payment, and PayPal payment are available.
A5: Unfortunately, you cannot change the payment method after the order has been completed, so please make sure to confirm it during the ordering process.
A6: Delivery times vary depending on the shipping address, but typically, you can expect delivery within 2 to 5 business days after placing your order.
A7: We typically ship within 5 business days after payment has been received and processed.
A8: Our standard shipping time is within 5 business days after order confirmation and payment processing, with delivery typically taking around 7 days. Please first check if you've received a shipping confirmation email. If so, you can track the delivery status on your member page. If not, please contact us via the inquiry form with your order number.
A9: Generally, we are unable to accommodate changes to orders once you have been placed. Please understand this policy in advance.
A10: Generally, we do not accept cancellations, returns, or exchanges for orders once you have been placed. Please understand this policy in advance.
A11: Please contact us via the inquiry form with your order number, name, and your request. If the requested date is approaching rapidly, we may not be able to accommodate your request. Please understand this in advance.
A12: For changes, cancellations, or returns after purchase, we will only be accepted if you contact us using the inquiry form with your order number, name, and request at least 2 days before the delivery date. Please note that we will not be able to accept changes or cancellations after that time. Please understand this policy in advance.
A13: You can search for products using the search box located on the site and entering keywords for a free-text search.
A14: Please refer to our Privacy Policy for information regarding the handling of personal information.
A15: Please use the inquiry form provided in the FAQ section to submit your question.